System Uptime
Operational
Partial degradation
99.72% System Uptime: July 1, 2024 – Jun 30, 2025
Event History
Planned DB maintenance
June 21, 2025 03:07 UTC
The primary Smartwyre production database completed planned maintenance to enable new features. Occurred outside of normal business hours.
Planned DB maintenance
Sep 21, 2024 11:20 UTC
The primary Smartwyre production database completed planned maintenance to enable new features. Occurred outside of normal business hours.
Planned maintenance
Sep 3, 2024 07:15 UTC
Resolved
Internal infrastructure changes to improve security and stability. Occurred outside of normal business hours.
Extended downtime due to migration
Jun 27, 2024 10:29 UTC
Resolved
Expected downtime window ended up being longer than expected due to disruption during migration.
Service outage from Azure hosting issue
May 18, 2024 08:41 UTC
Resolved
System outage caused by a service disruption in our Microsoft Azure hosting. Resolved by temporarily relocating impacted services to an alternate datacenter.
Oct 6, 2023 20:07 UTC
Resolved
A missing configuration in the production release caused the system to fail to a safe state. This locked out all user access to the web application until the system was properly updated.
Self-resolved Azure service degradation
Sep 11, 2023 08:06 UTC
Resolved
An unexpected degradation in Microsoft Azure platform services which self-resolved.
Planned downtime for database maintenance
May 24, 2023 09:14 UTC
The primary Smartwyre production database completed planned maintenance, outside of normal business hours.
Planned downtime for database maintenance
May 24, 2023 09:14 UTC
The primary Smartwyre production database completed planned maintenance, outside of normal business hours.
Planned downtime for database upgrades
Apr 7, 2023 9:27 UTC
The primary Smartwyre production database was upgraded to improve performance and capacity. This upgrade was completed during planned downtime, outside of normal business hours.
Database downtime following failed maintenance tasks
Mar 3, 2023 18:01 UTC
Resolved
A performance degradation in the Smartwyre production database occurred due to the failure of certain automated maintenance tasks. The issue was identified and systems were temporarily down while maintenance systems caught up.
Brief DNS reset due to unplanned Microsoft Azure update
Jan 21, 2023 07:47 UTC
Resolved
An unannounced rolling update to Microsoft infrastructure intermittently impacted Azure customers. The response required a brief outage of the Smartwyre web application to enable a DNS system reset.